RilamiReturn Policy
Last updated: November 12, 2026
14-day returns
If you are not happy with your order, you can request a return within 14 days of delivery.
Conditions
- The item must be unused and in its original packaging.
- Contact us first at hello@rilami.com with your order number. Please do not send items back without contacting us.
How it works
- Email us with your order number and the reason for the return.
- We reply with return instructions and the return address.
- Once we receive and check the item, we refund the purchase price to your original payment method.
Refund timing
Refunds are issued within 5-10 business days after we receive the return. Your bank may need extra time to show it.
Return shipping
If you return an item because you changed your mind, you pay the return shipping cost. If the item is damaged, defective or not what you ordered, we cover it (see below).
Damaged, defective or wrong items
If your item arrives damaged, defective or not as ordered, email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you, and you do not pay for return shipping.
Cancellations
Email us as soon as possible. If the order has not shipped yet, we can cancel it and refund you in full.